Frequently asked questions

Got questions? We are happy to help.


Shipping & Ordering

Where is the test available for purchase?

The test is available for purchase in Canada and the United States except for the state of New York.

Who should not use this service?

The service is intended for those over the age of 18.

How long will it take to recieve my results?

We anticipate that your results will be ready within 8 weeks after you send in your sample.

How often can I perform this test?

We recommend that you retest every 6 - 12 months to track how much you have slowed aging by.


Sample Collection

How do I register my test kit?

Once you purchase your test kit, you will be sent a link to download a mobile app. You will be able to register your kit within that mobile app.

I wasn't able to provide enough sample, now what?

Don't worry, this can happen. There are a variety of reasons why this may be the case. Please contact us at and we can send out a replacement kit and schedule a video call to walkthrough the collection process.


Test Results

How accurate is this test?

DNA methylation analysis is the most accurate way to determine biological age using epigenetics. We offer the world's most comprehensive DNA methylation analysis to determine your biological age.

Can I change my biological age?

Yes. Many factors contribute to changes in your biological age such as physical activity, smoking, nutrition and even stress.

What security measures are taken with my data?

AgeRate de-identifies all samples to ensure no link between your personal information and the genetic information. These two types of data are stored on separate servers with high security protocols in place.

Will my data be sold to third parties?

No. Your privacy is important and genetic information will not be sold to third parties as stated in the Privacy Agreement. If you opted for it, your data will be used to improve the product and develop new traits to report on.