frequently asked questions

Sample collection

How do I register my test kit?

Once you purchase your test kit, you will be sent a link to download a mobile app. You will be able to register your kit within that mobile app.

How do I perform the collection?

Please watch this video for a full walkthrough of the process.

What do I do if I could not provide enough sample?

Don't worry, this can happen. There are a variety of reasons why this may be the case. Please contact us at and we can send out a replacement kit and schedule a video call to walkthrough the collection process.